Community: Fostering a flourishing society

At Toll, we are committed to driving positive outcomes for the communities in which we operate. Through the Community pillar of our sustainability strategy, we aim to champion sustainable transformation within our industry and ensure the long-term wellbeing of society.

Our approach focuses on three key areas:

Community support and wellbeing

We believe in making a positive impact on the communities we serve by fostering inclusion and supporting local projects. Through volunteering, sponsorships, and our Givers at Toll Business Resource Group (BRG), our employees contribute their time and skills to meaningful causes.

We promote cultural awareness with Indigenous-focused training in Australia and our Innovate Reconciliation Action Plan (RAP), which creates opportunities for Aboriginal and Torres Strait Islander businesses and individuals. Our partnerships with Indigenous businesses and initiatives like the Indigenous Traineeship Program help build long-term economic and career pathways.

We also support community well-being through local projects, such as road safety programs in Thailand and services for Australia’s Offshore Humanitarian Program.

Leadership in Industry and Government Relationships

We aim to play our part in making the logistics industry more sustainable by focusing on innovation, collaboration, and advocacy. Our work includes investing in cleaner technologies, like hydrogen and electric vehicles, as well as automation systems that improve efficiency.

We also bring people together through workshops and forums, such as those at the Toll Innovation Centre, to share ideas and best practices in sustainable logistics.

Collaboration with government and industry groups helps us advocate for policies that support sustainability, and we contribute to community resilience by stepping in to provide aid during emergencies and natural disasters.

Education is another focus area. We’ve partnered with academic institution to offer sustainability training programs that help build awareness and practical skills in logistics industry across the community.

Supply Chain Resilience

A strong and resilient supply chain is essential for the stability of both industries and communities, especially in times of disruption. We aim to enhance resilience by promoting sustainable and responsible practices throughout our operations and in the value chain.

Our Business Compliance Champions Program helps ensure integrity and compliance are embedded across our business, supporting ethical practices at every level. We are working towards sustainable procurement processes and aligning with ISO 20400 guidelines to promote sustainability across our supplier network. To safeguard our operations, we’ve implemented a robust cyber security strategy, certified to ISO 27001:2022. This includes employee training to ensure everyone plays a role in protecting critical information and minimizing risks.

By focusing on these areas, we aim to contribute to a supply chain that benefits businesses and communities alike, even in challenging circumstances.